At MyLoveBox, every gift is specially personalized and crafted according to your requirements. Because our products are custom-made, our Return & Refund Policy differs from that of standard retail products.

1. Customized Products

All personalized products are made specifically for each customer. Therefore, we generally do not accept returns, exchanges, or refunds for products that have been successfully produced and delivered as per the customization details provided by the customer.

2. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Incorrect spelling, names, dates, photos, or information provided by the customer.
• Minor color variations caused by screen settings, lighting, or printing processes.
• Customer changes their mind after production has started.
• Customer is dissatisfied with a design that was approved before production.
• Delivery delays caused by courier companies, weather conditions, strikes, or other external factors.

3. Eligible Refund & Replacement Cases

A refund or replacement may be considered if:

• You receive a damaged product.
• You receive the wrong product.
• The customization received is significantly different from what was ordered.
• The product arrives with manufacturing defects.

4. Reporting an Issue

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Order Number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

5. Refund Process

• Each request is reviewed individually by our support team.
• If approved, the refund will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on the payment provider.

6. Replacement Policy

In eligible cases, MyLoveBox may choose to provide a replacement product instead of a refund. Replacement products will be manufactured and shipped at no additional cost to the customer.

7. Order Cancellation

• Orders may only be cancelled before production begins.
• Once personalization or manufacturing starts, cancellation requests cannot be accepted.

8. Contact Us