At MyLoveBox, we are committed to delivering your personalized gifts safely and on time. Since most of our products are customized and made-to-order, delivery timelines may vary depending on product type, customization requirements, and delivery location.

1. Order Processing Time

• All customized products require production before dispatch.
• Orders are usually processed within 1–3 business days.
• Personalized products may require additional production time depending on customization complexity.
• Orders are processed only after successful payment confirmation.

2. Estimated Delivery Time

• Metro Cities: 2–5 business days after dispatch.
• Other Cities & Towns: 3–7 business days after dispatch.
• Remote Areas: Delivery may require additional time.

Please note that these are estimated delivery timelines and may vary based on courier services and location.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping promotions may be offered on selected orders and campaigns.
• Additional shipping charges may apply for remote delivery locations.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared via email, SMS, or WhatsApp whenever available through our courier partners.

5. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

• Weather conditions.
• Courier partner delays.
• Public holidays.
• Transportation disruptions.
• Natural disasters or unforeseen events.
• Incorrect shipping information provided by the customer.

MyLoveBox shall not be held liable for delays caused by circumstances beyond our reasonable control.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details. MyLoveBox will not be responsible for delivery failures, delays, or additional charges resulting from incorrect or incomplete addresses.

7. Failed Delivery Attempts

• If the recipient is unavailable, courier partners may attempt re-delivery.
• Additional charges may apply if the package is returned and requires re-shipment.
• Customers may be contacted to arrange an alternative delivery solution.

8. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging for verification.

9. Delivery Coverage

We currently deliver across most serviceable locations in India. Delivery availability depends on courier service coverage in your area.

10. Contact Us