Welcome to MyLoveBox. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Us

MyLoveBox is a personalized gifting platform offering customized gifts and unique keepsakes designed to create memorable experiences for our customers.

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you agree to these Terms & Conditions and all applicable laws and regulations.

3. Products & Customization

• Most products sold on our website are personalized and made-to-order.
• Customers are responsible for providing accurate names, photos, messages, dates, and customization details.
• We are not responsible for errors caused by incorrect information submitted by customers.
• Product colors may vary slightly due to screen settings, lighting conditions, and printing processes.

4. Pricing & Payments

• All prices displayed on the website are in Indian Rupees (INR).
• Prices may change without prior notice.
• Full payment must be received before order processing begins.
• We reserve the right to cancel any order due to pricing errors, fraud concerns, or product unavailability.

5. Order Processing

• Personalized products require additional production time.
• Estimated delivery timelines are provided for reference only.
• Delivery timelines may vary depending on location, courier services, weather conditions, or other unforeseen circumstances.
• Once an order enters production, modification or cancellation may not be possible.

6. Shipping & Delivery

• We strive to dispatch all orders within the promised timeline.
• Delivery dates are estimates and not guaranteed.
• Delays caused by courier partners, natural disasters, transportation issues, strikes, or other external factors are beyond our control.

7. Cancellation Policy

• Orders can only be cancelled before production has started.
• Customized or personalized products cannot be cancelled once production begins.
• Refund eligibility will be reviewed on a case-by-case basis.

8. Return & Refund Policy

• Due to the personalized nature of our products, returns are generally not accepted.
• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
• Photos or videos may be required for verification.
• Approved cases may qualify for replacement, store credit, or refund at our sole discretion.

9. Intellectual Property

All website content including logos, images, graphics, text, product designs, branding materials, and other intellectual property belongs to MyLoveBox and may not be copied, reproduced, distributed, or used without written permission.

10. User Conduct

• Submit unlawful, offensive, defamatory, or inappropriate content.
• Violate any applicable laws or regulations.
• Attempt to disrupt website operations or compromise website security.
• Use our platform for fraudulent or unauthorized purposes.

11. Limitation of Liability

MyLoveBox shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our products, services, or website.

12. Privacy

Customer information is handled in accordance with our Privacy Policy. While we implement reasonable security measures, we cannot guarantee absolute security of online data transmission.

13. Force Majeure

We shall not be held responsible for delays or failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, internet outages, or technical failures.

14. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

15. Contact Us